Heartland Travel is committed to ensuring that its website is accessible to individuals with disabilities. All the pages on our website should meet W3C WAI‘s Web Content Accessibility Guidelines 2.0, Level A conformance or higher. Please report any issues to heartlandtravel@htc.net.
For Information on Filing a Formal Accessibility Grievance
Any individuals who believe Heartland Travel has discriminated because of a disability and thus violated Section 504 of the Rehabilitation Act and/or Title II of the Americans with Disabilities Act (ADA) may file a written grievance with Heartland Travel. Once a written grievance is received, the Heartland Travel will investigate the allegations contained in the written grievance in an effort to reach a prompt and appropriate resolution.
The grievance must contain (1) the nature of the grievance; (2) the facts upon which the grievance is based, including a list of all witnesses; (3) the remedy requested; and (4) the complainant’s signature and the date the grievance is filed.
The written grievance must be filed with the Heartland Travel at the following address:
101 S. Main St.
Suite 110
Waterloo, IL 62298
